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April 2024 Newsletter

  • Updated

Dear ManageCasa Customer,

With Daylight Savings Time back (unless you are in Arizona), spring cleaning, pools, tennis and pickleball courts opening or opening soon, we appreciate you taking a few minutes to read about the latest news from ManageCasa. 

After sharing the latest feature enhancements ManageCasa has made for Property Managers in our March Newsletter, in this April edition we’ll shift our focus to Community Associations and also look into some usage benchmarks and what business insights we can draw from the information.

We want to hear from you

Twice a year we ask you to share your feedback: it’s time for our Spring Customer Survey. We would appreciate it if you could take a few minutes to share your thoughts. Your feedback is critical for us to learn from your experience and it helps us to shape the future direction of the ManageCasa software.
Just like last year, we will award some prizes among the first 50 survey respondents!

 

Interesting takeaways from ManageCasa system usage benchmarks

Every month we analyze metadata about how our clients are using the ManageCasa property management platform. Metadata or Meta information is a term used for "data that provides information about other data".

These data points reveal interesting patterns correlated with value derived from the ManageCasa application. Today we’ll elaborate on two of these insights, focusing on how technology can improve communication efficiency, save time and improve resident satisfaction.

  1. Number of registered users vs Number of subscribed units. Or, how many tenants or homeowners have registered their account in ManageCasa?
    This is an excellent indicator for the value one can derive from the ManageCasa features.
    For example:
    If tenants are not registered in the system, they cannot create maintenance tickets, receive notifications, and they cannot use integrated electronic rent payments. If tenants don’t use electronic payments, the percentage of late payments increases significantly (on average by 17% based on our data).
    Similar for HOAs: homeowners can’t create architecture requests, receive notifications, and they cannot use integrated electronic HOA fee payments.
    Associations with a higher rate of registered homeowners show a much higher rate of ePayments, a lower delinquency ratio, higher on-time collection of dues, less late fees and less time to follow up with delinquent owners, less time to collect checks and deposit them at the bank.
    See also this article on the benefits of electronic payments.

Example: Marley Run HOA in Maryland has one of the highest rates of registered users and therefore they are able to maximize use of the ManageCasa ePayment option, resulting in a smooth operation.

We recommend going into your ManageCasa contacts list and filter by “Registration Status” to see how many of your users have actually registered and set up their ManageCasa accounts. From there you can remind your residents to register with ManageCasa.

  1. Number of Mobile App users vs. Number of subscribed units. Or, what percentage of residents downloaded the app and use it on a regular basis. Management entities who drive higher mobile app usage tend to communicate better with their residents. For example: push notifications are an excellent way to get people’s attention who have a hard time keeping up with emails.
    Also, the free ManageCasa mobile app makes accepting payments and creating maintenance tickets much easier.
    Example: Croatan Crossing HOA has one of the highest usage of the Manage Casa app and users enjoy the benefits wherever their busy lives may take them.
    Remind your residents to download the Manage Casa App today!

How can you encourage residents to act? Leverage your community, have neighbors speak about their experience. Share testimonials from residents attesting to the benefits of the ManageCasa Mobile App or the ManageCasa Owners Portal or Tenant Portal. Especially with less tech savvy users, help them through the set up. Investing a few minutes will save you a lot of time down the road.

 

The view from our CEO

Our founder and CEO, Peter Koch, has many years of experience both in technology and property management. 

In a recent article with the Executive Council of Homeowners, Peter shares his views on how online tools help streamline HOA and community management.
Many association teams are struggling to run their operations efficiently. They are overwhelmed with work and expectations but have plenty of reasons why they can’t move forward to a digital management platform.

In the article he discusses the challenges faced by HOAs in adopting digital management platforms and emphasizes the need for transitioning to online tools to streamline HOA and community management. He highlights the benefits of digital solutions, such as improved efficiency, reduced administrative complexities, enhanced communication, and better financial management. The article also provides insights into key online tools for efficient HOA management, including financial management tools, communication platforms, document management systems, and maintenance tracking software. A case study of an association's successful transition to a modern digital system is presented to illustrate the benefits and challenges of adopting digital solutions. Overall, the article encourages HOA managers to confidently embrace digital solutions to overcome manual processes and improve the efficiency and viability of their associations.

Read the full article, recently published by ECHO (Executive Council of Homeowners).

 

Need help with accounting, taxes, payroll and HR?

Are you overwhelmed with tasks like collecting dues, reconciling your books, month-end and year-end close, and processing duplicate bills?

Our partner Diagrid Advisors is here to help. The Diagrid team provides services in the fields of Accounting, Payroll, 1099 and Business Personal Property Taxes, Cybersecurity, and HR. Complementing the ManageCasa software capabilities, the Diagrid team is trained in the ManageCasa application and caters to the needs of real estate professionals, community associations and property managers.

Want to learn how Diagrid can help you? Just contact your ManageCasa Customer Success Team. 

 

Will you be at CAI in Las Vegas? Stop by and say Hi!

The ManageCasa team will again be at the annual CAI conference, from May 8-11 in Las Vegas. The Community Association Institute’s largest event of the year has an amazingly informative schedule, and presents an unparalleled opportunity for us to reconnect with clients, partners, and future clients. We’re eager to showcase why our modern, all-in-one platform is the right choice for community management in 2024. We look forward to engaging discussions and demonstrating the ease of use and effectiveness of ManageCasa. See you at the conference, you can find us at Booth 1033!

 

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