Understanding ePayments Fees – ManageCasa

A 2024 Zego study found that ~40% of rent payments are still made with checks or money orders. Even if the majority of your residents pay digitally, those remaining paper payments remain a liability for your organization. They are susceptible to fraud (which has nearly doubled since 2021), they slow down your cash flow, and they result in hours of manual work that could otherwise be spent on mission critical projects. Between processing and labor costs, it costs anywhere from $3-$10 to process one paper-based payment.

To encourage digital payments from your residents, we recommend that you cover the ACH cost as part of your operating expenses.
Remind residents that they can set up automatic payments or pay conveniently from their mobile device or in their ManageCasa Portal.

Once you have subscribed to ManageCasa ePayments you will need to configure your settings.

Navigate to: Settings > ePayments

ManageCasa provides a default configuration that we believe is very reasonable, however you can choose to update the settings, particularly with regards to fee assessment, to meet your business needs.

ManageCasa will charge fees to your business for every ePayment, at a rate of 2.9% for payment card charges and $3 flat for ACH (bank transfer) charges. These charges occur immediately and will apply directly to the payment that was made.
However, you can choose to pass this charge through to your tenants or your property owners.

If you would like to change your defaults, click the Edit ePayments Settings button.

Here, you can change how incoming payments are handled.

If you opt to pass through the processing fees to the payee, you can use the fee calculator to calculate what charges will cost the user and potentially what your account will make on a given transaction.

You can adjust these settings to either cover the fees yourself, to offset the transaction fees, while some organizations chose to even make a profit on a per transaction basis.

For Tenant payments, you can choose whether the Tenant (payee), Account (your business), or the Property Owner will be responsible for the fee.

For Property Owner payments, either you pay the fees or the property owner pays them. The property owner will be charged for the fees when you create an owner statement from the property management terms page.

Based on latest research, the highest online payment adoption can be achieved by not charging your tenants or homeowners the ACH fee.

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