Close out your ManageCasa account

In case there is a reason you need to migrate off our platform, e.g. due to a merger with another management company, discontinued operation, etc., here is the process to close your account. Your account admins can go through the account closure process from within the ManageCasa application.

If you need additional help, please get in touch with ManageCasa Support by writing an email with a detailed description of the problem to support@managecasa.com.

To close your account, follow these simple steps, as relevant in your specific situation, including your system migration plan and your subscription type:

1. Inform your users from what date on not to use the ManageCasa application (incl. Mobile app, user portals) anymore.
2. Turn off recurring charges, based on your migration schedule.
3. If you are using ePayments:
   1. Inform your users when to stop using the ManageCasa platform to make payments
   2. Make sure to payout any remaining funds in Stripe
4. Download your data (every report and many lists allow you to download data in a spreadsheet or pdf format)
5. Initiate a payment for your outstanding balance to ManageCasa.
6. Delete your account in Setting > Account Settings or “Account Details”
   

Once you have deleted your username, you will no longer have access to the system. If you require read only access for a time period, reach out to support prior to deleting your account and request that ability.  If you request that, for a limited time period you’ll be able to see your historic account activity, as well as download statements and other account documents, even once your account is closed. Be careful, once you delete your account, you will lose access to your data.  Make sure that you have downloaded all the information you need before you proceed with the deletion.