Close out your ManageCasa account

If your company needs to discontinue using ManageCasa (for example, due to a merger, business closure, or migration to another platform), follow this process to ensure a smooth transition.

Step 1: Contact ManageCasa Support

Before making any changes, please email support@managecasa.com with a detailed description of your situation. Our Support Team will guide you through the process and confirm the best steps for your account type and migration plan.

Steps to Prepare for Closure

Once you’ve coordinated with Support, your account admins can begin the closure process inside the ManageCasa application:

• Notify users - Communicate the date when ManageCasa (including the Mobile App and User Portals) should no longer be used.
• Turn off recurring charges - Disable recurring charges, late fees, and other automated billing according to your migration schedule.
• Handle ePayments - Inform users when to stop making payments through ManageCasa. Ensure all remaining funds in the secure third‑party payment provider are paid out.
• Download your data Export reports and lists in spreadsheet or PDF format for record‑keeping.
• Settle outstanding balances Initiate payment for any remaining balance owed to ManageCasa.
• Delete your account Navigate to Settings > Account Settings > Account Details to delete your account. ⚠️ Important: Once deleted, you will lose access to your data.
  

Read‑Only Access Option

If you need temporary read‑only access after closure, request it from Support before deleting your account. This allows you to view historic activity and download statements for a limited time.

Final Reminder

Be sure to download all necessary information before deletion. Once your account is removed, data cannot be recovered.

Need Help?

If you have any questions or need further assistance, feel free to reach out to the ManageCasa Support Team or visit our Help Center for more guides and troubleshooting steps. We’re always here to help!