This guide explains how to properly configure Bank Integration in ManageCasa with:

• Alliance Association Bank
• Pacific Premier (now Columbia Bank)

Before connecting your partner bank account, certain pre-requisites must be completed to ensure a smooth and fully automated lockbox and payment process.

Pre-Requisites

Please complete the following before starting the integration:

Homeowner and Property Data Fully Imported

All properties and homeowners must already be set up in ManageCasa.

This is important because:

• Each property is assigned an account number.
• These account numbers are used in the lockbox and integration process.
• Accurate data ensures payments are automatically applied to the correct accounts.

Bank Account Created in ManageCasa

The Association’s main operating bank account must already be created in the system.

This account:

• Will receive lockbox deposits.
• Must match the bank account used in the integration.
• Will be selected during setup.

Lockbox Payment Account Set

In Association Settings, there is a required field called:

“Lockbox Payment Account”

This must be set to the bank account that will receive lockbox deposits.

Since the lockbox feature is connected at the Association level, the Association profile must be properly configured before proceeding.

ePayment Subscription (If Applicable)

If the Association plans to offer online payments in addition to lockbox services, please ensure that the appropriate ePayment subscription is active.

When connecting through one of our integrated banks, the standard “default” ePayment setup process changes slightly.

For HOA Administrators

Under the normal ePayment setup process, administrators are required to verify and connect a deposit method after activating ePayments.

However, when connecting a bank through our direct bank integration:

• The deposit configuration is handled as part of the integration setup.
• The HOA administrator does not need to separately verify or connect a deposit method within ManageCasa.
• The integrated bank connection replaces the default deposit method workflow.

For Homeowners

Homeowners do not need to manually add a payment method to their account in advance.

To make a payment, homeowners simply:

• Log in to their dashboard
• Click the “Pay Now” button
• Complete the payment using the Association’s selected online payment portal

This streamlined process ensures secure and convenient online payments while maintaining proper integration with the Association’s bank.

Connecting the Partner Bank Account

Once all pre-requisites are completed, you can connect your partner bank.

Step 1: Navigate to Account Settings

1. Click your Account name (top-right corner).
2. Select Settings.
   
   
3. Scroll down to Partner Bank Accounts.
4. Click Show.
5. Select Connect Partner Bank Account.
   

Step 2: Select Your Partner Bank

You will be prompted to choose one of the following:

• Alliance Association Bank
• Pacific Premier Bank

After selecting your bank, you will be prompted to ednter the required credentials.

Make sure to select the correct bank account that matches your Association’s Lockbox Payment Account setting.

Required Credentials

Alliance Association Bank

You will need:

• Management Company ID
• User ID
• Password
• Company Authorization Key (API Key)
• SFTP Username
• SFTP Password

Pacific Premier Bank

You will need:

• Client ID
• Client Secret (API Key)
• Company Lockbox ID

Using Native Bank Payment Portals (Example: Zego)

If you would like to use the native online payment portal associated with your bank integration (for example, Zego), this can also be configured.

Please note:

• The online payment flow may vary depending on the selected bank.
• If homeowners should continue paying through ManageCasa while using an external portal, additional configuration is required.

To configure this, please contact:

📩 support@managecasa.com

Our team will configure the correct redirect URL for the “Pay Now” button in the Owner Portal.

Important: Lockbox Vendor & Coupon Setup

In addition to system configuration, the Association must coordinate directly with:

• Alliance Association Bank
• Pacific Premier (acquired by Columbia Bank)

to select and activate the appropriate coupon vendor.

The coupon vendor is typically responsible for:

• Printing payment coupon books for homeowners

The partner bank is responsible for:

• Processing mailed checks
• Depositing funds into the Association’s bank account
• Transmitting payment data for integration with ManageCasa

Why Coupon Stubs Matter

Coupon stubs contain essential information such as:

• Homeowner account number
• Property details
• Payment reference information

This ensures that mailed payments are correctly identified and applied to the proper account.

Homeowner Data File Requirement

To print coupon books, the lockbox vendor will typically require a homeowner data file from the Association.

The required file format and data fields will depend on the vendor. The bank or vendor will provide detailed instructions regarding their requirements.

For coordination and lockbox-related inquiries, please contact your assigned representative at:

Alliance Association Bank
Pacific Premier Bank

If you are unsure who your assigned contact is, please reach out to the ManageCasa Support Team, and we will assist in connecting you with the appropriate representative.

How Payments processed  in ManageCasa

Please note:

• Check payments (lockbox) and online payments (external/native portals) are processed differently by the bank.
• However, both will be automatically imported into ManageCasa.
• Payments will appear under Bank Deposits.
• No manual posting is required by the HOA administrator.
• If the payment was made via paper check through the lockbox service, a scanned image of the check is attached directly to the payment record for reference. This provides a simple and effective way to verify that payments are processed accurately.

If you need help at any stage of the setup process or have questions about how payments are posted, please feel free to reach out to the ManageCasa Support Team.