Tenant Portal

Modern information systems provide significant benefits to users. They allow information sharing, automate tasks and business processes, dramatically speed up processing time, and reduce administrative effort.

The Tenant Portal gives renters convenient access to ManageCasa, with access control managed by the system administrator of your property. This portal is a tailored view of the application designed specifically for the Tenant role.

What Tenants can do in the Portal?

Through the Tenant Portal, renters can:

• View account balance and statements
• Pay outstanding balances *
• Add and view events in the Community Calendar
• Create and view messages
• Participate in community announcements (Message Board)
• Access and upload files
• Manage tasks
• Respond to polls *
• Submit votes *
• File maintenance requests *
• Reserve amenities *
• Purchase renters or appliance insurance
• Access training videos

* Features available only if activated by the system administrator.

Getting Access

To use the Tenant Portal, tenants must be invited by the property management team or system administrator. The invitation email contains a secure link to create a portal account.

We strongly recommend inviting all tenants. This ensures both management and residents gain maximum value from ManageCasa. The portal empowers tenants to handle tasks themselves without needing to contact the association management team — true self‑service convenience.

Frequently Asked Questions (FAQs)

How do I message my Landlord about a Late Payment?

Tenants can communicate directly with their landlord or property manager through the Messages feature in the Tenant Portal.

Steps to send a message about a late payment:

1. Log in to your Tenant Portal.
2. Go to the Messages section.
3. Click Create Message.
4. Use a clear subject line, e.g., “Late Rent Payment – June 2026.”
5. Write a polite explanation in the message body:
   • State the reason for the delay.
   • Provide the expected payment date.
   • Reassure that you are resolving the issue.
6. Attach supporting documents if needed.
7. Click Send.

Example Message:

Subject: Late Rent Payment – June 2026 Message: Dear [Landlord/Property Manager], I wanted to inform you that my June rent payment will be delayed due to a bank processing issue. I expect the payment to clear by June 15. Thank you for your understanding.

How can I submit my Notice that I’m moving out through the portal?

If you’re planning to move out, you can notify your property manager directly through the portal.

Options to Submit Your Notice

• Send a message — Go to the Messages section and create a message explaining your move‑out date and reason.
• Use the Property Manager widget — On your dashboard, click Contact Property Manager under the My Property Manager card to send your notice or ask for move‑out instructions.

Your property manager will receive your message and can guide you through the next steps, such as confirming your move‑out date or providing any required forms.

Need Help?

If you have any questions or need further assistance, feel free to reach out to the ManageCasa Support Team or visit our Help Center for more guides and troubleshooting steps. We’re always here to help!