Messages Overview

The Messages module in ManageCasa is the system’s centralized communication center, designed to unify all conversations across the platform into a single, organized workspace. Instead of messages being scattered across different records, every communication—whether it originates from a property, contact, task, maintenance request, or other module—is automatically consolidated here while still remaining linked to its source record.

Accessing Messages:

• From the left menu bar, click Messages

Messages Interface Overview

The central message list displays all conversations based on the selected filter. Each entry provides a quick overview including the subject, message preview, sender or role, date, tags, and available quick actions, allowing users to understand context at a glance without opening each message.

And on the left side, the navigation panel allows users to filter messages based on their status or relevance. This includes:

• All Messages – View all conversations
• Unread – Messages not yet opened
• Favorites – Starred or important messages
• Recent Activity – Recently updated threads
• Archive – Stored or removed from the main view

Creating a Message

To send a message:

• Click Create Message
• (Optional) Enable "Message is an announcement" to turn the message into a one-way communication.
  • Once enabled, recipients cannot reply or interact, and they cannot see other recipients
• (Optional) Enable "Include unregistered users" to send messages to non-registered contacts.
  • By default, only registered users are shown in the “Message To” field, but unregistered users can still receive the message via email notification if an email address is available.
• Enter Subject
• (Optional) Use the Associated To field to link the message to system records such as properties, contacts, transactions, tickets, files, and other related objects
• Select Message To recipients
• Write the message in the Your message field
  • Within this field, users can also click the poll icon (lower right) to select and attach an active survey or voting option
• (Optional) Add Attachments or Tags
  • Tags help organize and categorize messages for easier tracking and filtering
• Click Send Message

Need Help?

If you have any questions or need further assistance, feel free to reach out to the ManageCasa Support Team or visit our Help Center for more guides and troubleshooting steps. We’re always here to help!