How do I create a maintenance request?

When you operate rental properties, there is always something to fix. The hassle is the coordination of issues around the house between your tenants and yourself. A cabinet breaks, the light switch doesn't work anymore, or water is dripping out of your kitchen faucet -- just to name a few examples. Within the maintenance tab on ManageCasa, you and your tenants can create a maintenance record that allows you to document the issue, add images, assign the urgency level, and maintain a discussion from beginning to end.

Create a maintenance ticket

1. Navigate to Maintenance on the left side menu. Click the Add Ticket button on the new screen.
   
2. Fill in all the required fields, which include specifying the property affected, task title, task category, requester, and task status.
   You can also add a description and images to the task. You may choose to share the ticket with other users, such as tenants and maintenance workers.
   Tip: The maintenance report does show the unit number, but not the property address. We recommend you add the street address to the task title. This makes it easier to navigate tickets, especially if you are managing a large number of maintenance tickets.
3. Click the Save button to submit the task.