How do I create a maintenance request? – ManageCasa

When you operate rental properties, there is always something to fix. The hassle often comes from coordinating issues between your tenants and yourself — whether it's a broken cabinet, a faulty light switch, or water leaking from a kitchen faucet. Within the Maintenance tab on ManageCasa, you and your tenants can create a maintenance record that allows you to document the issue, add images, assign an urgency level, and maintain a discussion from start to finish.

These same steps can also be used to create and manage Violations and Architectural Review Requests, allowing for consistent tracking, documentation, and communication across different types of property-related tasks.

Step 1:General Information

Navigate to the Maintenance section from the left-hand menu.
Click the Add Ticket button to begin.

Fill in all required fields, including:

Property affected
Task title
Task category
Requester
Task status

Step 2: Photos Videos and Files

You can also add a description, images, and attachments to give more context to the issue.

Supported file formats include:

.jpeg, .jpg, .png, .gif, .bmp, .webp, .svg, .tiff, .tif, .mp4, .webm
.ogg, .mov, .pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .txt, .csv, .qbo

Maximum file size: 150MB per file

Tip: The maintenance report includes the unit number, but not the property address. We recommend adding the street address to the task title to help with tracking — especially useful when managing multiple properties.

Step 3: Set Priority & Access Information

Here you can assign:

The priority level of the task
Who requested it
Who it is assigned to
What type of task it is (based on your internal classifications)

Step 4: Set as Recurring (Optional)

Toggle the Recurring option ON if this is a repeating task (e.g., regular inspections, routine cleanings).

Step 5: Share Your Ticket

You can share the ticket with others in your account (e.g., tenants, vendors, staff) and customize their access level:

View only
View and edit

Step 6: Property Access & Safety

Specify:

Whether the worker is allowed to enter the property if the resident is not home.
If there are any safety concerns (e.g., pets on the premises)

Step 7: Add Additional Information

Need to include more details? Use the Additional Information section to:

Add custom fields
Define field types (text, dropdown, number, etc.)
Organize extra data as needed

A popup window will allow you to label and configure each custom field.

Once all required information is filled out, click “Create Ticket” to create the maintenance ticket. You can always return to edit or update the ticket later.