How to Create & Manage Maintenance Tickets with Minii AI

Minii AI allows you to create, track, and update maintenance tickets directly through conversation inside ManageCasa. Instead of navigating through menus, you can simply describe what you need, and Minii AI will guide you through the process or complete the action for you.

Creating Maintenance Tickets

To create a new maintenance request, simply tell Minii AI what the issue is. For example:

• "Create a maintenance ticket for [property address]"
• "Sink is leaking in [property address]"

Minii AI will attempt to create the ticket or prompt you for any additional details needed to complete the request.

Bulk Creating Maintenance
 

Minii AI can also help you create multiple maintenance tickets at once. This is especially useful for scheduled inspections, preventative maintenance, or property-wide projects affecting multiple condo units.

Example:

• "Create maintenance tickets for units AB01 to AB10 under 777 Test Diamond St. for annual HVAC filter replacement and thermostat inspection”

Minii AI will organize and create the tickets based on the information provided.
 

Managing Existing Maintenance Tickets

You can also use Minii AI to check and update existing maintenance tickets. This includes viewing the current status as well as making changes when needed. For example, you can ask:

• "Change the description of ticket [ticket number] to [new description]"
• "Update ticket title of [ticket number] to be [new title] and update the status to In-Progress”

Minii AI will retrieve the relevant ticket, and apply any updates based on your request.

Bulk Editing Maintenance Tickets

Minii AI can update multiple maintenance tickets simultaneously to help save time when handling large batches of requests.

Example:

• “Please move maintenance tickets 27-30 to Resolved and assign maintenance tickets 31-36 to Everest HVAC Services for annual HVAC filter replacement inspections, set the priority level to High, and set the due date to May 31, 2026"

Archiving & Deleting Maintenance Tickets

Minii AI can also help keep your maintenance records organized by archiving or deleting tickets when needed. You can manage individual maintenance tickets or perform these actions in bulk.

Examples:

• "Archive maintenance ticket [ticket number]"
• "Please archive maintenance tickets 25 to 28"
• "Delete maintenance ticket [ticket number]"

• "Please delete archived maintenance tickets 25 to 28"

  
  NOTE: Before deleting maintenance tickets, Minii AI will first ask for confirmation before proceeding with the deletion.

Adding Notes to Maintenance Tickets

Minii AI allows you to quickly add internal notes or updates to maintenance tickets to help keep your team informed.

Example:

• "Please add a note on maintenance ticket 32 about tenant requesting afternoon access for the HVAC inspection"

Notes are added directly to the maintenance ticket history for easy tracking.

Sending Messages About Maintenance Tickets

Minii AI can also help you communicate with tenants, owners, service professionals, or other contacts regarding maintenance tickets without leaving the conversation.

Example:

• "Please send a message to Everest HVAC Services on maintenance ticket 32 asking if the annual HVAC filter replacement for Unit AB05 is still scheduled for May 28"

Minii AI will prepare and send the message using the contact information associated with the ticket or contact record.
 

Need Help?

If you have any questions or need further assistance, feel free to reach out to the ManageCasa Support Team or visit our Help Center for more guides and troubleshooting steps. We’re always here to help!