How to Create Violation Tickets Using Minii AI

The Violations feature helps associations document, manage, and track violations of community rules and governing documents. Whether it involves an unauthorized vehicle, an unapproved exterior modification, improper trash disposal, or another community rule violation, this feature provides a consistent way to record and manage violation cases.

With Minii AI, you can create and manage Violation Tickets through a simple conversation. Instead of navigating through multiple menus, select Log a violation, provide the necessary details, and let Minii AI guide you through the process or create the violation ticket on your behalf.

Before You Start

Before reporting a violation, make sure you have:

• Access to your ManageCasa account.
• The appropriate user role and permissions to access and report Violations.
• The property address and unit number, if applicable.
• Details about the violation, including a clear description of the issue.
• Photos or supporting files, if available.

Steps

1. From the top-right corner of your ManageCasa account, hover over and click Chat with Minii AI.
2. Select Log a violation from the available options.
3. Enter the necessary details, including the property address, unit number, and a description of the violation.
4. Minii AI may ask for additional information based on your request. Provide the requested details to help ensure the violation is documented accurately and efficiently.
5. To include supporting documentation, click Attach Files at the bottom of the chat box and upload any relevant photos or files. These attachments will be linked to the Violation Ticket.

6. Review the information provided and confirm the request to submit the violation.

    

Bulk Log Violations

Minii AI can also log multiple violations in one batch, making it easier to report several violations at once.

Simply provide the violations as a numbered or bulleted list, including all the necessary information for each violation. Minii AI will use the details provided to create each violation in one batch.

Example:

Log the following violations:

1. "[Property Address]  – Unauthorized vehicle parked in the driveway overnight."
2. "[Property Address]  – Trash bins were left outside beyond the designated collection period."
3. "[Property Address]  – Front yard landscaping does not comply with the community guidelines."

Minii AI will process each item and create the corresponding violation records based on the information provided.

Tip: For the best results, include the property/address, type of violation, and relevant details for each violation.

Managing Existing Violation Tickets

You can also use Minii AI to check and update existing Violation Tickets. This includes viewing the current status and making updates such as adding notes, archiving or deleting tickets when needed.

For example, you can ask:

• "Change the status of ticket [ticket number] to [new status]."
• "Update the description of ticket [ticket number] to [new description]."

Minii AI will identify the relevant Violation Ticket and apply the requested updates.

Important Notes

• Provide complete and accurate information to ensure the violation is documented correctly.
• Include relevant photos or supporting documentation whenever available.
• When updating an existing Violation Ticket, include the ticket number and clearly specify the changes you want to make.
• Minii AI may ask follow-up questions when additional information is needed to complete your request.
• Make sure the reported violation is consistent with your association's governing documents and applicable community rules.

• Minii AI actions may use AI credits. Check your subscription to review your available AI credits, usage, and limits. 

   

Troubleshooting

I don't see "Report a violation."
Make sure you are logged in to the correct ManageCasa account and have the appropriate role and permissions to access Violations.

Minii AI is asking for additional information.
Provide the requested property, unit, violation details, or other information. Minii AI may need additional details to properly identify the property and document the violation.

I can't attach a photo or file.
Use the Attach Files option at the bottom of the Minii AI chat. Make sure the file is supported and try uploading it again.

Minii AI cannot find my Violation Ticket.
Make sure you provide the correct ticket number and verify that the violation exists in your account.

Need Help?

If you have any questions or need further assistance, feel free to reach out to the ManageCasa Support Team or visit our Help Center for more guides and troubleshooting steps. We’re always here to help!